Privacy Policy

Effective Date: May 15, 2025
Last Updated: May 15, 2025

Iron Shield Plumbing (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, interact with us online, or use our services.

By using this site ironshieldplumbing.com, you agree to the terms outlined in this policy.

1. Information We Collect

Personal Information

We may collect personal data that you voluntarily provide through website forms, surveys, appointment bookings, or other interactions. This may include:

• Name

• Email address

• Phone number

• Business name

• IP address

• Any other information you choose to provide

Automatically Collected Data

When you visit our website, certain data is collected automatically, such as:

• Browser type and version

• Device type and operating system

• Pages visited and actions taken

• IP address and geolocation data

• Cookies and tracking technologies (see Section 4)

2. How We Use Your Information

We use your information to:

• Communicate with you about inquiries or services

• Send promotional emails or text messages (with your consent)

• Provide appointment confirmations and reminders

• Improve our services, content, and user experience

• Customize marketing messages using automated systems and AI assistants

Legal Basis (GDPR): We process your data under one or more of the following: your consent, contractual necessity, legitimate interest, or legal obligation.

3. Communications & Marketing

By submitting a form, survey, or appointment request, you may receive promotional communications via email or SMS, sent through automated tools or AI-powered systems.

Text Message Policy (SMS):
By providing your phone number and submitting any form on our website, you consent to receive text messages from Iron Shield Plumbing related to your inquiries, appointments, updates, and promotions. Message frequency may vary. Message and data rates may apply. To opt out, reply “STOP” at any time. For help, reply “HELP” or contact us at 352-675-4459. Your information will be handled according to this Privacy Policy.

You can opt out of communications at any time by:

• Clicking the “unsubscribe” link in any email

• Replying “STOP” to any text message

• Contacting us directly (see Section 10)

We comply with applicable laws, including the CAN-SPAM Act, TCPA, and A2P 10DLC requirements.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enable essential website features

• Analyze traffic and behavior patterns

• Improve site performance and user experience

• Serve relevant advertising

By continuing to use our site, you consent to our use of cookies. You may disable cookies in your browser settings, though doing so may limit functionality. A cookie consent banner is shown on your first visit to meet GDPR and CCPA requirements.

5. Sharing of Your Information

We do not sell your personal information. We may share your data with:

• Trusted service providers who help us operate our business

• CRM and automation platforms used for customer engagement

• Legal authorities if required to do so by law

All third-party service providers are required to keep your data secure and confidential.

6. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes described in this policy

• Meet legal, regulatory, or operational obligations

You may request the deletion of your data at any time (see Section 9).

7. Your Rights

For EU/UK Residents (GDPR):

• Right to access, correct, or delete your personal data

• Right to object to processing or withdraw consent

• Right to data portability

• Right to lodge a complaint with your Data Protection Authority

For California Residents (CCPA/CPRA):

• Right to know what personal data we collect and how we use it

• Right to delete your personal data

• Right to opt out of sale or sharing of personal data

• Right to non-discrimination for exercising privacy rights

To exercise your rights, please email us at office@ironshieldplumbing.com.

8. Children’s Privacy

Our services are not directed at individuals under the age of 13 (or 16 in the EU), and we do not knowingly collect information from children. If you believe we have collected such data, please contact us immediately.

9. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to safeguard your information, no system is completely secure. We encourage you to take steps to protect your data by using strong passwords and securing your devices.

10. Contact Us

Iron Shield Plumbing
📧 Email: office@ironshieldplumbing.com
📞 Phone: 352-675-4459
📍 Address: 7660 SE 59th Ct #106, Ocala, FL